An article in the Record says that computer glitches continued to plague the rollout of the Affordable Care Act. “For a second day, consumers seeking information about insurance exchanges from the federal website created for residents of New Jersey and 35 other states met with long waits and messages telling them to try later,” the article, written by staff writers Barbara Williams and Colleen Diskin said.
According to the article, “Federal officials blamed the delays on heavy traffic — 4.7 million people visited the site in the first 24 hours of operation — and urged consumers to continue trying”. Federal call centers were also “besieged with 190,000 calls while 104,000 people requested Web chats with enrollment counselors,” the article added.
The Record quotes several North Jersey consumers who have had problems at log in or with the website shutting down on them.
One insurance broker who had been experiencing problems could not even get on the websites of companies who will sell the insurance in New Jersey. Once people get on the website, the prices people see many not be the prices they will pay, he said.
“The insurance carriers have been telling him and his colleagues that slight changes to networks and plans are still coming. He is confident the plan details will emerge in enough time for him to advise clients whose policies are due to expire in January,” the article said.