Fairfield-based Teleran Uses Big Data Analytics, AI to Help Fortune 1000 clients

Photo: Chris Doolittle of Teleran Photo Credit: Steve Sears
Chris Doolittle of Teleran | Steve Sears

Realize a problem, create a solution. Better yet, be that solution before the problem happens or surfaces.

That’s the guiding principle behind Teleran Technologies, a big data analytics and artificial intelligence (AI) company in Fairfield that’s focused on using these tools for Fortune 1000 companies.

Nathan Roseman, Robert Karch and Christopher Doolittle founded Teleran in 2000. The reason? “Businesses put a lot of money into technology,” Roseman said. “We’re providing businesses a way to get more value out of their data.”

Teleran uses a three-legged-stool approach for clients: Protection, Optimization and Transformation. The company is geared towards delivering data protection and compliance, business-intelligence/data-warehousing visibility and optimization, and data migration and transformation solutions.

The company’s software products continuously watch, analyze and manage how enterprise data is accessed, by whom, in what business context and with what applications. According to the company, Teleran’s solutions enable organizations to protect data from hacking and misuse; comply with data privacy regulations; and improve the performance, cost efficiency and value of data-intensive applications.

The company got its name from the television radar navigation technology for airplane guidance, according to Doolittle. The name was being released from copyright, and the trio of founders snared it as a title for their new business. “What we do is novel integration of technology. We’re good at integrating unique advanced technologies.” That integration has historically served clients in North America and Europe, but Teleran now has its first client in South America.

The company holds some nine patents, all of them on software created by Karch, the CTO. The patents cover “innovations in fraud detection and security, user behavior profiling, automated security controls, dynamic rules-based systems, machine learning and contextualized monitoring and analytics,” according to the Teleran website. Between 80 and 90 percent of the firm’s revenue comes from software, versus maintenance and services, so the patented technology is central to Teleran’s success.

 “Our software is designed to work with just about any client environment without customization,” Karch said. “Some clients do come back with some specific new features which we add to the product if we feel those features have a broader market value. We try to avoid any custom software development specific to one customer.” Teleran typically does not need to do specialized work for clients, as its software addresses a pretty broad set of capabilities.

 “We do get involved in unique integrations of our software with other software components in company ecosystems. This typically involves a professional services contract versus actual software development.”

According to Karch, there is a definite pride in the company’s software that goes well beyond being patented. “We do have pride in developing unique and valuable intellectual property. But the real value in the patents is how well we incorporate the technology ideas from the patents into the actual software products, and how well clients use and value that capability. In the end, that is measured by revenue.”

Doolittle, who is also Teleran’s vice president of marketing, added that one of the firm’s go-to-market strategies is to work with large IT consulting and advisory firms. “Our technology automates a fact-based understanding of how data is used and distributed. It’s what those firms need.”

Teleran typically works with Fortune 1000 companies that use big data and have problems to solve. Among these clients are Allstate Insurance, Merrill Lynch and MetLife. Focused analytics play a big role. “We work with clients to improve [their analytics],” said Doolittle. “More and more data is housed in big databases, and these are accessed by individuals and analysts trying to improve profit margins and [to figure out] where their product is selling. We bring transparency to all that, to user data, and reduce a company’s cost of operating.”

Roseman confirmed this. “Being automated is a way for the client to get the info they need.”

One key aspect of the Teleran arsenal is AI, which brings more sophistication to the analysis of data. When Teleran is first hired by a client, the company’s software is installed at the client’s site. “It [AI] follows engine decision in real time,” said Doolittle.

In the future, the firm plans to advance its own AI and machine-learning applications, and is working on patented products to do so. It’s also continuing to look for opportunities to expand the algorithms it uses, and welcomes further opportunities to work with service companies. “Service firms use our software to transition,” said Doolittle, “to move away from enterprise and licensing.”

Doolittle elaborated on the importance of Teleran’s work with partners, and what that means to the firm’s future. “As for working with our partners,” he said, “we’d like to automate and bring greater transparency to their client’s operations. What helps differentiate those partners is that we can offer capabilities to provide unique differentiations for those who use our software, and help them completely.”

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